There have been some reports of Apple and Xbox hardware experiencing issues connecting to a number of different brands and models of modems / wireless routers after a recent update. In some cases, this can cause the modem or wireless router to restart whenever a wireless connection is started from either an Apple or Xbox device.
There are currently two workarounds in place for this issue:
Changing your Wireless security is the recommended resolution for this issue. For assistance with doing this, Please refer to the model specific support page for the wireless security setup document.
You may hear reference to sername and password frequently when setting up a new ISP account or new router. Your ISP username and password can only be provided by your ISP. Only the ISP can reset your password. Please contact your ISP if you do not know your ISP username and password
Your NetComm router has its own username and password which is included the User Guide on the CD that accompanied your device. You will only require this if you are manually configuring the router or need to reset and reconfigure the device.
EasyConfig is a utility that provides a quick set up solution. If the set up stops unexpectedly and you cannot proceed past the login page, first check that you have entered the ISP username and password correctly.
Sometimes firewalls block access to the internet during setup. Disable your firewall then follow the instructions in the Quick Start Guide to complete the set up.
More information on firewalls below:
Firewalls
Firewall, anti-virus and security programs can cause conflicts between the modem and the computer, often resulting in the the computer being unable to communicate with the modem and similar problems.
For this reason it is best to disable these programs while you are installing and configuring your router for the duration of the installation. The programs can be enabled once you have connected to the internet. If you experience problems with internet access after re-enabling these programs please refer to the programs' help guide or contact the manufacturer to configure the program so that it allows you to connect to the internet safely.
The easiest way to find information about your NetComm product is to review the User Guide that accompanied the product, located in the box or on the CD that came with the product. The Knowledge Base contains many useful hints and tips on installation and configuration of NetComm modems/routers, wireless and VoIP devices.
Firmware
Firmware is the operating system of your router. Firmware is upgraded from time to time to provide more features or work with an upgraded range of ADSL service providers' equipment. Most firmware can be downloaded from Support http://www.netcomm.com.au/support/. NB5 firmware is available from the Support Section.
NB5
IMPORTANT: The NB5 has several revisions requiring different firmware. The firmware is not interchangeable between revisions of the NB5. If you are looking for NB5 firmware, follow this link and the instructions on firmware upgrades.
NetComm offers a trade-in programme to customers to upgrade obsolete or faulty products to newer models at a reduced price. Please contact NetComm Sales for more details.
NetComm offers a standard one year warranty. Please read the NetComm Warranty Terms and Conditions in the user guide or manual that accompanies your product.
Selected NetComm products are eligible for an additional two (2) years warranty. Please refer to the packaging that accompanies your product to confirm whether your product is eligible for Extended Warranty. You must supply the relevant warranty information to NetComm within 30 days of the original purchase by simply registering online within 30 days of purchase to receive your extension.
Download and complete the Return Authorisation request form and send it and your proof of purchase via Email or facsimile 02 9424 2009.
The cost of transporting product safely to and from NetComm's nominated premises is the customer's responsibility. Registered post or reputable courier services are the recommended shipping methods when sending items to NetComm. Please note that NetComm does not accept responsibility for items lost or stolen in transit to the company.
Attn: Repair Centre
NetComm Limited
PO Box 1200
Lane Cove NSW 2066
Send an email to NetComm Technical Support or call the Technical Support Centre between the hours of 9:00AM to 5:00PM Monday to Friday AEST.
NetComm provides explanatory material in several forms to help you resolve technical problems. These include:
NetComm Technical Support is on hand to get you through technical problems and have you up and running as quickly as possible. Please ensure that you have your model number and ISP details ready when you contact the Technical Support Centre. Also please ensure you have read the read the information that accompanies your guide.
You can find drivers and firmware for selected NetComm product by searching for your product in the Support Section. Please note that some firmware may not be available due to the range of firmware options or if the firmware upgrade requires Service Centre technician to carry out the upgrade.
| Windows XP | |||
To set a static IP address on Windows XP:
Your computer now has a Static IP Address. |
