Register your WarrantyReturn AuthorityOn-Site InstallationsVideo TutorialsGlossaryFAQsEmulatorsLearning Centre
Please read the following RMA Policy and indicate your acceptance of it by clicking the "I agree" button at the foot of the page.
Warranty
NetComm offers a standard one year warranty on NetComm products. Please refer to the NetComm Warranty Terms and Conditions in the user guide or manual that accompanies your product.
Extended Warranty
Selected NetComm products are eligible for an additional two (2) years conditional warranty. Please refer to the packaging that accompanies your product to confirm whether your product is eligible for Extended Warranty. You must supply the relevant warranty information to NetComm within 30 days of the original purchase by registering on-line to receive the Extended Warranty.
Refunds
Refunds cannot be processed by NetComm if the item was purchased from a reseller, retailer or other point of purchase. You must return to the point of purchase to request a refund subject to that seller’s policies.
Return Authorisation (RA)
A Return Authorisation number indicates that you have received authority to return goods to NetComm for warranty repair. Goods that are sent to NetComm without a Return Authorisation number will not be accepted for warranty repair.
Warranty repair cost
Goods within the warranty period that are found to have a fault, excluding faults which void warranty as those described in the warranty documentation that accompanies your product, are repaired or replaced by NetComm.
Products that are not covered by a current product warranty, or returned to the NetComm Service Centre without prior diagnosis by NetComm Technical Support and found to be fault-free will be charged an assessment fee + return freight. See schedule of charges below
|
Repair rates |
|
|
Warranty Repairs |
Free |
|
Assessment fee |
$35 |
|
Labour charge |
$50 per hour, or part thereof |
|
Urgent repair surcharge |
$50 |
|
Return freight |
$16.50 |
When will I receive the RA number?
When you have supplied all of the information requested on the RA form including proof of purchase, NetComm will review the request and if accepted an RA number will be sent to you within two (2) working days. NetComm will advise the RA number by phone, fax or email.
Returning goods to NetComm
Clearly mark the RA number on the outside of the package when sending the unit to NetComm. There is no need to return CD’s or manuals and you should only return the cables and power supply if requested by NetComm Technical Support. The cost of transporting product safely to and from NetComm’s nominated premises is the customer’s responsibility. Registered post or reputable courier services are the recommended shipping methods when sending items to NetComm. Please note that NetComm does not accept responsibility for lost or stolen items in transit to the company.
Ensure the package is clearly marked on the outside with your RA number and send it to:
How do I check on the status of the RA?
The standard turn-around time for product repairs is five (5) business days from receipt of the product. Please do not contact NetComm for the status prior to five working days. If you wish to contact NetComm after five working days please call the Technical Support Centre and quote your RA number.
|
